The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, civil and building management systems. We are looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, the customers and clients vision. This is a full-time shift position, and may be required to work 1st, 2nd or 3rd shift.
Your role in our mission:
- Take responsibility for the critical power, cooling/environmental, security, and support systems and facilities of the client to achieve or exceed uptime service levels.
- Proactively support the safety of the environment and occupants and ensure that all safety procedures are followed while performing work.
- Perform limited maintenance tasks to ensure smooth operation of the data center’s heating and cooling systems and the overall facility.
- Allow and monitor suppliers.
- Monitor, resolve, and update all assigned service tickets using a ticket system, including fault reports and customer installations of electrical and physical equipment.
- Perform daily operational measurements of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or faulty operation.
- Guide and periodically check suppliers during maintenance to ensure rules and company procedures are followed.
- Proactively identify problems and take necessary steps to resolve them. Assist with service delivery tasks when needed.
Valued skills and experience:
- Experience in a critical operational environment and/or data center experience is preferred but not required.
- Multitasking – We use various systems to manage ticket queues, and work tasks may change throughout the day.
- Attention to detail – the ability to understand and follow a documented process and the client safety code; this role is very process-driven.
- Organization & prioritization – follow processes and manage your time with minimal supervision to complete work efficiently and on time.
- Commitment & eagerness to learn – we want you to further develop your career within the business.
- Customer-oriented mindset – they are customer-focused.
- Overtime opportunities will be available.
- Working hours and shifts vary, and night, weekend, and holiday work may be required.